Knowledge Base

💳 How to Pay Your Invoice

If you're having trouble paying your invoice, please watch the video above for a step-by-step walkthrough.

🔍 Didn’t Receive Your Invoice?

• First, check your spam/junk/promotions folder.
  

• If found, mark it as “not spam” or “friendly” to ensure you receive future emails.
  

• We cannot adjust your email provider’s filters—please add our address to your safe sender list.
  

📎 What’s Attached to Your Invoice?

• Your protocol sheet
  

• Any lab requisition forms or instructions
  

• Your invoice also functions as a superbill, including ICD-10 and CPT codes for insurance submission.
  

⚠️ Tips to Avoid Payment Issues

• Verify your billing address before submitting payment.
  

  An incorrect address may cause your transaction to fail.
  

• Late fees begin after 2 days, so please reach out before then if there are any issues.
  

🔁 Still Not Seeing Your Invoice?

If you still haven’t received your invoice, it could be due to one of these two reasons:

1. Your email server is blocking the invoice.
   

   Rare, but can happen—Gmail and Yahoo are typically reliable.
   

2. The email address we have on file is incorrect.
   

   Please double-check with our office to confirm.
   

💻 Alternate Way to Pay

From there, you can view and pay your invoice securely.

📦 Wondering When Your Supplements or Lab Kits Will Arrive?

• Tracking is not available for special orders
  

• Allow up to 1 week for delivery
  

• If it’s been longer than that, please contact us to check for backorders