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Your protocol sheet also lists instructions and links to test requisition forms.
⚠️ Do not download instructions if the lab is marked "On Hold" on your protocol sheet.
🎥 At the bottom of your email, you’ll find helpful instructional videos.
🩸 Blood Test Specific Note:
If a Blood Test was ordered, your requisition form will be emailed to you once your invoice has been finalized.
Remember to bring your requisition form to the patient service center.
📦 Tracking Tip: Keep your shipping/tracking information to ensure the lab receives your sample.
Note: NY & RI residents must complete the test release form on page 4 of the DUTCH test link above.
📄 You’ll also find these instructions and requisition forms in your protocol sheet.
Important Reminders:
Please include the requisition forms when you send your samples.
Make sure the lab receives your samples to avoid processing delays.
For any questions beyond what’s outlined in the handout, please call the lab directly.
PS (For NY Patients): New York State law does not allow laboratories outside of New York to process samples tied to a New York address.
You may physically ship your kit from within New York, but the requisition form and return shipping label must list an alternate address outside of New York (for example, a family member’s or workplace address in NJ, CT, or PA).
If the paperwork or return label shows a New York address, the lab will be required to discard the sample.
DUTCH Test (International)
Use any courier that guarantees delivery to the U.S. within 7 days (at your own expense).
Include the commercial invoice and the requisition form (available in the Member's Area).
These forms help with Customs and should be included in your return shipment.
Refer to your protocol sheet for the correct test name.
DSL GI-MAP Test (International)
Use a courier that delivers to the U.S. within 6 days.
Include the manufacturer’s declaration and commercial invoice with the kit and requisition form.
These forms assist with Customs clearance.
Genova Organix Urine Kit (International)
Use your preferred courier (at your expense).
Include:
3 copies of the Commercial Invoice
Place these in an accessible envelope on the outside of the FedEx mailer.
MitoSwab Instructions
Freeze ice packs overnight before collecting swabs.
Ship kits Monday through Thursday only to avoid weekend delays.
Choose overnight delivery with well-frozen ice packs to maintain swab viability.
âś… Keep your tracking information and confirm that the lab receives your samples.