Knowledge Base

• Password: justinhealth
  

Your protocol sheet also lists instructions and links to test requisition forms.

⚠️ Do not download instructions if the lab is marked "On Hold" on your protocol sheet.

🎥 At the bottom of your email, you’ll find helpful instructional videos.

🩸 Blood Test Specific Note:

• If a Blood Test was ordered, your requisition form will be attached to the bottom of your emailed invoice.
  

• You will also receive a separate confirmation email with a link to change your selected patient service center.
  

• Remember to bring your requisition form to the patient service center.
  

📦 Tracking Tip: Keep your shipping/tracking information to ensure the lab receives your sample.

🌍 International Patients

DUTCH Test (International)

• Use any courier that guarantees delivery to the U.S. within 7 days (at your own expense).
  

• Include the commercial invoice and the requisition form (available in the Member's Area).
  

• These forms help with Customs and should be included in your return shipment.
  

• Refer to your protocol sheet for the correct test name.
  

DSL GI-MAP Test (International)

• Use a courier that delivers to the U.S. within 6 days.
  

• Include the manufacturer’s declaration and commercial invoice with the kit and requisition form.
  

• These forms assist with Customs clearance.
  

Genova Organix Urine Kit (International)

• Use your preferred courier (at your expense).
  

• Include:
  

• Manufacturer’s Declaration
  

• 3 copies of the Commercial Invoice
  

• Place these in an accessible envelope on the outside of the FedEx mailer.
  

MitoSwab Instructions

1. Freeze ice packs overnight before collecting swabs.
   

2. Ship kits Monday through Thursday only to avoid weekend delays.
   

3. Choose overnight delivery with well-frozen ice packs to maintain swab viability.
   

✅ Keep your tracking information and confirm that the lab receives your samples.